5 year guarantee
All Gainsborough Beds products have a five year guarantee for your peace of mind. If a servicing issue arises within the first five years of purchase, then in the first instance please contact the retailer from whom the bed was purchased. Once the retailer has inspected the product, he will contact Gainsborough Beds for the next stage of the procedure.
If within the first five years of purchase a manufacturing defect or fault is found, the unit will be repaired or replaced at the company's discretion free of charge. Gainsborough Beds cannot bear responsibility if the general care instructions found in the Owner's Guide have not been followed or where the product has been misused or maltreated.
We reserve the right to refuse service when a bed is found to be in an unhygienic condition. Where there is no manufacturing fault or defect, a charge will be made for a repair requested by a customer. We reserve the right to substitute materials of at least equal quality if those originally used are unavailable. This includes the right to substitute an alternative cover of equal quality, should the one originally supplied be discontinued or not available. This guarantee does not affect the customer's statutory rights.
